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How mama247 Handles Your Personal Data

At mama247, we treat your personal data with the care it deserves — this page sets out exactly what we collect when you open an account, how we…

Data collected only as neededUPI, Paytm, PhonePe payment data kept secureYour rights respected under applicable Indian lawNo data sold to third partiesContact us to request changes anytime
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mama247 How mama247 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold for you, our privacy team is reachable through the channels below.

Email Privacy Team Send your data request or privacy concern to our dedicated privacy address. Include your registered account email so we can verify your identity and locate your records without delay.
Live Chat Support Our live chat team is available around the clock and can raise a formal privacy ticket on your behalf. They will confirm receipt and pass your request to the privacy officer within one business day.
In-Account Help Centre Log into your mama247 account and navigate to Help Centre, then select the Privacy and Data section to submit a structured request form that goes directly to our compliance desk.
HOW WE PROTECT DATA

Six Ways mama247 Safeguards Your Account Data

Data protection at mama247 is not a checkbox — it is built into how we store, access and retire your information.

Encrypted Data Storage

All personal and financial records are stored with AES-256 encryption at rest. Access inside our systems requires role-based authentication, meaning only authorised personnel handling your specific account query can view your data.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve page performance. You can manage or withdraw cookie consent at any time through the cookie preference panel on our site.

Payment Data Isolation

When you deposit or withdraw via UPI, Paytm or PhonePe, we pass only the minimum required fields to the payment processor. We do not store your full UPI handle or Paytm PIN on our servers at any point.

Account Security Layers

Your account login is protected by two-factor authentication and session timeout controls. Suspicious login attempts from unrecognised devices trigger an automated alert to your registered mobile number or email.

Data Retention Policy

We keep your account data only for as long as your account is active or as required by applicable law. Once the retention period ends, records are permanently deleted from our live systems and backup archives within ninety days.

Your Right to Request Changes

You may request access to your data, ask us to correct inaccurate details, or request deletion where no legal hold applies. Submit your request through the Help Centre or email our privacy team directly for a response within thirty days.

Privacy Policy Questions Answered

The questions below cover the data rights and privacy practices we hear about most from account holders in India. If your question is not listed here, our privacy team is reachable via email or live chat.

We collect your name, email address, mobile number, date of birth and the device identifiers generated during account creation. Payment-specific data such as your UPI reference is collected only at the point of a transaction and handled by the relevant processor.

We share data only with processors necessary to run the service — UPI, Paytm and PhonePe for payments, and identity verification partners where legally required. We do not sell or rent your personal data to advertisers or unrelated third parties under any circumstance.

Your data is retained while your account is active and for the period mandated by applicable Indian law thereafter. When that period ends, we permanently delete your records from live systems and backups within ninety days of the retention deadline.

Log into your account, go to the Help Centre and select Privacy and Data to submit a formal access or correction request. Alternatively, email our privacy team directly. We aim to respond within two business days and resolve the request within thirty calendar days.

Yes. Where no legal hold or regulatory obligation applies, you may request full deletion of your personal data. Submit the request through the Help Centre or by email, and our privacy officer will confirm the outcome and timeline within thirty days.

We use strictly necessary session cookies and optional analytics cookies. You can review which cookies are active and withdraw optional consent at any time through the cookie preference panel accessible from the footer of every page on our site.

No. We pass only the minimum fields required to complete your transaction to UPI, Paytm or PhonePe. Full payment credentials are never stored on our servers. Transaction reference numbers are retained only for the period required to resolve any dispute or meet legal obligations.

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